Returns Policy

At Cloud9 Health & Beauty, we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. We offer a 100% money back guarantee on Products returned for any reason.

We’ll gladly accept returns for any Dermalogica products purchased from our website and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. Should you have a skin response to your product please reach out to us soon as possible.

Please contact customer service within 48hr should you have any discrepancies with your order. Please email us at to begin a returns process.

It is the customer’s responsibility to repackage the items for return. We do not send out boxes, envelopes, jiffy bags or any other packaging material for customers to return items. If a collection is needed these are within the 9am-5pm Monday to Friday time frame. It is the responsibility of the customer to be available and present for the collection to take place. We cannot refund postage. All RMAs are valid for only 30 days. Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.

If you do not understand any part of our returns policy or have any queries at all, please do not hesitate in reaching out to us. Please email us at for customer service.