Who we are and how to contact us

cloud9beauty.ie, Rathcline Road, Lanesborough, Longford, Ireland is the data controller in respect of your personal data. This means that we are responsible for deciding how and why we hold and use your personal data. If you want to contact us directly, email us at info@cloud9beauty.ie or use contact form on our Contact us page. 

The types of personal data we collect about you

• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

When you subscribe to our mailing list or create an account we collect your name and email address. The purpose of this subscription is to gather details so that we can provide you with up to date information on our products and services which you have requested from us. Every time we contact you, we will provide an option for you to un-subscribe from our mailing list.

If you place an order on our site we will ask for your billing and delivery addresses and telephone number to help use fulfil your order. We will also ask for your credit card details or PayPal login details when you make a purchase. We do not store your credit card details in our database.

To access, update or change your personal information simply log into your account on our Website and modify your details as required.

When you select to email a friend your wish-list or tell a friend about our Website, we request their email address from you to send them a one-time email. We do not use this third party email address for any other purpose unless that third party becomes a registered user on our Website.

We may request additional information such as age for online surveys, competitions or specific newsletter signups. We may also obtain additional information about your usage of our Website to help use develop and improve it.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Information Sharing

When fulfilling your order we may use your information for the purposes of the prevention and detection of fraud. We may also share specific information upon governmental request, in response to a court order, or when required by law to do so. We do not provide information to these agencies for marketing or commercial purposes.

We use a third party payment processor and a third party shipping agent to ensure the payment, and delivery of your purchased products. We may contract with other companies to provide certain services such as name and address verification, email distribution, market research and promotional purposes. These third parties have no authority to use your personal information for any promotional purposes.

If you are uncertain about anything in our privacy policy, please contact us at info@cloud9beauty.ie and we will return to you within 48 hours.